Frequently Asked Questions

From order tracking to product information — we’ve got all your questions answered.

Your Order

How can I track my order?

Our orders are sent via Australia Post.

You’ll recieve an email direct from Australia Post with the tracking details for your order.

How long will my order take to arrive?

Orders are dispatched within 48 business hours from our Brisbane warehouse.

Please note, due to COVID-19 some customers may experience delays with their orders.

The table below provides approximate delivery times within Australia:

Region Estimated Delivery Timeframe
QLD Metro 2 to 3 business days
QLD Rural Up to 5 business days
NSW, VIC, TAS, SA, ACT 3 to 6 business days
WA and NT Up to 6 business days
I'm from Brisbane. Can I pick-up my online order?


Orders can be picked up from one of two Brisbane offices:

  • Nutrition HQ, Level 1, 476 Milton Road, Auchenflower QLD
  • Campbell House, 161 Breakfast Creek Road, Newstead QLD

Simply select your preferred location for pick-up when you place your order.

We will confirm with you via email when you order is ready for collection.

Product Information

Does Natural Fibre contain sugar or salt?

There is no added sugar and no added salt in the Natural Fibre Seed Blend range. 

You’ll find only naturally occurring sugars and salt from plant-based foods here.

Where are Natural Seed Co. products made?

Natural Seed Co. is 100% Australian-owned.

Our products are made locally in Brisbane, Australia.

How much Natural Fibre should I order?

If you’re a daily user of Natural Fibre, an 850 gram bag will last one month.

How much Natural Fibre should I eat each day?

The general recommendation is 35 g daily.

If you are over 18 years of age and a new user, start with 1 tablespoon per day and work your way up to 3 tablespoons.

Typically an adult will eat 2 to 3  tablespoons of Natural Fibre per day.

We recommend you see what works for you. Monitor your bowel movements and adjust as needed.

If in doubt speak to your GP or a Accredited Practising Dietitian.

I'm a new user, what do I need to know?

First and foremost, thank you for your interest in Natural Fibre!

The most important thing to remember is fluid! It is important to drink a glass of water or other fluid when enjoying your daily serve of Natural Fibre. Be sure to meet your daily fluid requirements to improve bowel regularity.

We recommend you start off slow. New adult users should start with 1 tablespoon of Natural Fibre per day. Gradually increase to up to 3 tablespoons per day as required.

Is Natural Fibre truly Natural?

Yes – completely natural! Natural Fibre is made with 100% natural, plant-based ingredients.

Our blends are all preservative free.

Is Natural Fibre suitable to use while pregnant?

It’s always best to check with your healthcare team or GP. However, none of the ingredients used in Natural Fibre are classed as unsafe during pregnancy.

As always we encourage you to meet your daily fluid needs.

Is Natural Fibre suitable for children?

Yes, Natural Fibre may be suitable if your child is experiencing constipation or gut issues related to a lack of fibre.

Reach out to your GP or a paediatric dietitian for individualised advice.

Is Natural Fibre suitable for vegetarian or vegan diets?

Yes! Natural Fibre is 100% plant-based.

In-fact, you’ll find these seed blends not only contain fibre, but also calcium and iron.

Natural Fibre provides >15% of your daily intake of iron and >37% of your daily intake for calcium when combined with a cup of soy or almond milk.


What is fibre?

Put simply, dietary fibre is the non-digestible carbohydrate found in plant food.
Fibre is essential for healthy digestion and overall gut health. Fibre is one of the key reasons whole plant foods are good for us.

There are three types of fibre:

  1. Soluble fibre
  2. Insoluble fibre
  3. Resistant starch
What are soluble and insoluble fibre - and what's the difference?

Soluble fibre forms a gel in water. In the intestine soluble fibre softens stools to help prevent constipation. It can be metabolised by the “good” bacteria in the gut. An example of soluble fibre includes psyllium.

Insoluble fibre adds bulk to and softens stools. It can also keep you feeling fuller for longer – it does not dissolve in water. Examples of insoluble fibre include the fibre in the husk of pepitas and sunflower kernels.

Natural Fibre contains both soluble and insoluble fibre which together promote fabulous, soft, daily bowel motions and prevent gut-related disorders!

What does "prebiotic" mean?

Prebiotic fibre is a type of fibre found in nearly all plant foods. Prebiotics feed the  bacteria in your gut and promote a happy microbiome.

Why do I need to include fibre in my diet?

Including fibre in your diet can help to promote regular bowel movements, lower cholesterol, prevent some types of cancer, help to achieve and maintain a healthy weight, as well as promote good gut health.

Which foods contain fibre?

Fibre is found in a range of plant foods. Fruits, vegetables, legumes, wholegrain breads and cereals, grains, wholemeal pasta as well as nuts and seeds all contain fibre.

How much fibre do I need?

The daily recommended dietary intakes for fibre are:

  • 30 grams for men
  • 25 grams for women

Natural Fibre with Psyllium provides 10 grams of fibre per 35 gram serve – more that 30% of your daily recommended intake.

Can I eat too much fibre?

Eating too much or too little fibre can cause digestive issues such as constipation, diarrhoea, bloating, wind or stomach pains. Remember to make sure you are drinking enough fluid, especially when increasing your fibre intake and gradually build up the amount fibre in your diet. Seek advice from a healthcare professional if you are concerned about your fibre intake or digestion.

Health Concerns

Please note, this is general advice only. Speak with a healthcare professional before trying the Natural Fibre range.


Is Natural Fibre OK for people that have / are:

Absolutely! We understand this is an important question for many people in Australia living with diabetes. From a nutritional perspective there is no reason why Natural Fibre cannot be incorporated into a balanced diet for diabetes.

Lactose Intolerance:

Yes! Natural Fibre is free from dairy and lactose.

Coeliac Disease:

While the ingredients do not naturally contain gluten, we cannot guarantee that there has not been cross-contamination through the production process.

Natural Fibre is 100% wheat-free so may be suitable for wheat-intolerant and wheat-sensitive individuals.

As always check with your GP or healthcare professional if you are unsure.

Gluten Intolerance:

While the ingredients do not naturally contain gluten, we cannot guarantee that there has not been cross-contamination through the production process.

Natural Fibre is 100% wheat-free so may be suitable for wheat intolerant and wheat sensitive individuals.

As always check with your GP or healthcare professional if you are unsure.

Irritable Bowel Syndrome (IBS):

Depending on the cause of your IBS and the symptoms you are experiencing, Natural Fibre may help.

It is best to seek guidance from your doctor or accredited practising dietitian before trying Natural Fibre.

Low Fodmap:

The Natural Fibre with Psyllium and Natural Fibre with Fruit are NOT low FODMAP products as they contain psyllium and dried fruit.

It may be suitable depending on which FODMAPs you are sensitive to and your individual FODMAP limits.